Refund Policy
This policy explains how refund requests will be handled when Odexly begins accepting paid Pro purchases.
Last updated: June 22, 2026. This policy covers Odexly browser extensions, website services, support, and future paid checkout where applicable.
Current availability
Odexly does not currently sell Pro plans, so free Chrome Web Store installs do not create a paid transaction. This policy becomes applicable when a paid product or plan is made available through an Odexly checkout.
Refund window
For eligible first-time purchases, you may request a refund within 14 days of purchase. Refunds may also be considered for duplicate transactions, a verified billing error, a clear technical failure that prevents reasonable use, or where required by applicable consumer law.
How to request a refund
Contact support@odexly.com with the product or plan name, buyer email, purchase date, order reference, and a short reason for the request. Never send full card details. If Paddle processes the order, you may also use the order support link provided by Paddle.
What happens after approval
Approved refunds are returned through the original payment method where possible. Processing time depends on the merchant of record, payment method, and the buyer's bank or card provider.
Subscriptions and cancellation
If recurring plans launch, cancellation will stop future renewals. It will not automatically refund a completed billing period unless required by law or approved under this policy.
Exceptions and abuse
Refunds may be refused for repeated abuse, fraudulent requests, prohibited use, or requests outside the stated window, except where applicable law requires otherwise. Nothing in this policy limits mandatory consumer rights.