Support for setup, product questions, and browser issues.
Get help with installation, local data, future Pro access questions, roadmap feedback, and browser-specific problems. Remove secrets and personal data from screenshots before sending them.
Need help?
Contact support@odexly.com with the extension name, browser version, and a short description of the issue.
Product questions
Ask about installation, privacy, Pro roadmap, checkout status, or which Odexly tool fits your workflow.
Try these checks first.
Most extension issues come from Chrome profile state, page permissions, a stale tab, or a browser-level restriction.
Confirm the Chrome profile
Make sure you are using the same Chrome profile where the Odexly extension was installed.
Pin and reopen the extension
Open Chrome's Extensions menu, pin the product, then close and reopen the popup.
Refresh the active page
After installing or updating an extension, refresh the website before testing page actions.
Check for conflicts
Temporarily disable extensions that rewrite pages, block scripts, or manage tabs if a feature behaves unexpectedly.
Extension is not opening
- 1Open chrome://extensions and confirm the extension is enabled.
- 2Click Details, then confirm Site access is allowed for the website you are testing.
- 3Remove and reinstall the extension if the popup stays blank after restarting Chrome.
Future Pro access questions
- 1Paid plans are not open yet, so there is currently no Pro checkout to activate.
- 2Use the pricing page for roadmap context instead of assuming a license exists.
- 3Email support@odexly.com with the product name and your question if you want roadmap clarification.
Saved data looks missing
- 1Check that you are in the same Chrome profile and not Guest or Incognito mode.
- 2Look for product-specific import, export, backup, trash, or restore controls.
- 3Avoid clearing extension storage unless you already exported a backup.
PasteGuard is not installable yet
- 1PasteGuard 1.0.0 is currently pending Chrome Web Store review.
- 2Do not install packages from an unverified third-party link.
- 3Check the PasteGuard product page or email support@odexly.com for status questions.
Common support questions.
These answers cover the issues users usually hit before a support email is needed.